Privacy Policy

1. Information We Collect

We collect only minimal personal information necessary to provide our services:

1.1 Account Information

We collect basic account information when you register:

• Name: Your name is collected to personalize your account.
• Email Address: Your email is used for account authentication, password recovery, and essential service communications.
• Password: We store only a secure hash of your password, not the password itself.

1.2 Technical Data

Our system automatically collects limited technical information:

• IP Address: Temporarily stored for security purposes and to prevent abuse.
• Browser Information: Basic information about your browser and device to ensure compatibility.
• Access Logs: Time and date of logins for security monitoring.

1.3 What We DO NOT Collect

We want to emphasize that we do not have access to or collect:

• AI Prompts: The text or instructions you submit to our AI system.
• Uploaded Documents: Any files you upload for AI processing.
• AI Outputs: The responses or content generated by the AI.
• Payment Information: Payment details are processed by secure third-party providers and not stored on our servers.

2. How We Use Your Information

We use the limited information we collect only for specific, necessary purposes:

2.1 Account Management

• Creating and maintaining your user account
• Authenticating your identity when you log in
• Sending essential service notifications
• Responding to your support requests and questions

2.2 Service Operations

• Securing our platform against unauthorized access
• Diagnosing and fixing technical issues
• Monitoring system performance and reliability
• Complying with applicable legal obligations

2.3 What We DON'T Do With Your Information

• Sell or rent your personal information to third parties
• Use your data for marketing or advertising purposes
• Train AI models on your content or interactions
• Build user profiles for targeting or personalization

3. Limited Information Sharing

We share your information only in very limited circumstances:

3.1 Essential Service Providers

We use a small number of trusted service providers who help us operate our platform:

• Authentication Services: For secure account management.
• Email Providers: To send you essential communications.

All service providers are contractually prohibited from using your information for any purpose other than providing services to us.

3.2 Legal Requirements

We may disclose your basic account information when legally required, such as:

• In response to a valid court order or legal process
• To protect our legal rights or defend against legal claims
• To prevent harm in emergency situations

Again, since we do not have access to your AI interactions, we cannot share this information even if legally requested.

3.3 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your basic account information may be transferred. We would notify you via email before your information is transferred and becomes subject to a different privacy policy.

3.4 What We Do NOT Share

We want to explicitly state that we never:

• Sell your personal information to third parties
• Share your information for marketing or advertising purposes
• Provide your information to data brokers
• Make your information available to other users of the platform

4. Security Measures

We implement strong security measures to protect your limited personal information:

While we implement strong security measures, no system is 100% secure. We recommend using strong, unique passwords and keeping your login credentials confidential.

5. Data Retention and Deletion

We keep your personal information only as long as necessary:

5.1 Retention Periods

• Account Information: Kept only for the duration of your account and deleted within 30 days after account closure.
• Login Records: Kept for 30 days for security purposes.
• Error Logs: Kept for 30 days to diagnose technical issues.

5.2 Account Deletion

You can delete your account at any time:

• Use the "Delete Account" option in your account settings
• Contact us directly at me@nepomuk.tech

When you delete your account, we remove your name and email address from our systems within 30 days.

6. Your Privacy Rights

We respect and uphold your privacy rights regardless of your location:

6.1 Access and Correction

You can access and update your basic account information directly through your account settings. You can also contact us to request:

• Confirmation of what personal information we hold about you
• Correction of any inaccurate information

6.2 Deletion and Objection

You have the right to:

• Delete your account and associated personal information
• Object to any processing of your personal information
• Withdraw consent for any processing based on consent

6.3 How to Exercise Your Rights

To exercise any of these rights:

• Use the relevant options in your account settings
• Email us at me@nepomuk.tech
• Write to us at our postal address provided at the end of this policy

We will respond to all legitimate requests within 30 days.

7. Children's Privacy

Our service is not directed to or intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If you believe we might have collected information from a child under 18, please contact us immediately at me@nepomuk.tech and we will promptly remove such information.

8. Cross-Border Data Transfers

Our platform is operated in Switzerland. If you are located outside of Switzerland, please be aware that information we collect will be transferred to and processed in Switzerland. By using the Platform, or providing us with any information, you consent to the transfer to and processing of your information in Switzerland.

For users in the European Economic Area (EEA), we comply with applicable legal requirements providing adequate safeguards for the transfer of personal information through the use of standard contractual clauses or other approved transfer mechanisms. Switzerland maintains data protection laws that are generally recognized as providing an adequate level of protection under EU standards.

9. Cookies and Analytics

We keep our use of cookies and analytics to a minimum:

9.1 Essential Cookies

We use only essential cookies that are necessary for the Platform to function properly:

• Authentication Cookies: To keep you logged in during your session
• Security Cookies: To protect your account from unauthorized access

9.2 Minimal Analytics

We use basic, privacy-focused analytics that:

• Don't track you across different websites
• Don't use persistent identifiers
• Only collect anonymous usage statistics
• Don't build user profiles

9.3 No Third-Party Tracking

We do not:

• Allow third-party companies to place tracking cookies
• Use advertising cookies
• Share your browsing data with ad networks
• Use social media tracking pixels

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

NeSoft
Nepomuk Crhonek
Bolleystrasse 9
8006 Zurich, Switzerland
Email: me@nepomuk.tech
Phone: +41 78 223 87 60