Home Login Sign Up
Terms of Service Privacy Policy Data Usage Policy

Data Usage Policy

Last Updated: March 13, 2025

This Data Usage Policy explains how NeSoft collects, processes, and utilizes data in connection with our SecureTrade AI platform. It supplements our Privacy Policy and Terms of Service, which also govern your use of our services.

We are committed to transparent data practices and user privacy. This policy outlines our limited data collection practices and our commitment to your privacy and data security.

1. Types of Data We Collect

NeSoft collects only minimal personal information necessary to provide our services:

1.1 Account Information

  • Basic Profile: Your name and email address for account creation and communication purposes.
  • Authentication: Account credentials (password hash) for secure account access. We never store or have access to your actual password.

1.2 What We DO NOT Collect or Access

  • Prompts and Inputs: We do not have access to or store the text prompts, queries, or instructions you submit to our AI systems.
  • Uploaded Files: We do not have access to or store any documents, spreadsheets, or data files you upload for analysis.
  • AI Outputs: We do not have access to or store the responses, analyses, or content generated by the AI models based on your inputs.
  • Usage Content: The specific content of your interactions with the AI remains private and is not accessible to us.

1.3 Limited Technical Data

  • Basic Analytics: Anonymous usage statistics that help us understand platform performance and improve our services.
  • Error Logs: System errors that help us identify and fix technical issues (these do not include your prompts or outputs).

Your Data Security

All data is encrypted both in transit and at rest using industry-standard encryption protocols. We implement strict access controls to ensure your data is protected.

2. How We Use Your Data

We use the limited data we collect for the following purposes:

2.1 Account Management

Your basic profile information helps us:

  • Create and manage your account.
  • Provide secure authentication.
  • Send important service notifications and updates.
  • Respond to your inquiries and support requests.

2.2 Service Improvement

We use anonymous usage statistics to:

  • Monitor and improve platform performance and reliability.
  • Identify and fix technical issues and bugs.
  • Understand how users interact with our platform (without knowing the content of those interactions).
  • Make informed decisions about future feature development.

2.3 Security and Compliance

We use limited technical data to:

  • Protect against unauthorized access and security threats.
  • Detect and prevent fraudulent activity.
  • Comply with applicable laws and regulations.
  • Maintain the overall integrity of our platform.

Privacy-First Approach

Our platform is designed with privacy as a core principle:

  • No Content Access: We have no technical ability to access your prompts, uploads, or AI outputs.
  • No Model Training: We do not use your interactions for training or improving AI models.
  • No Data Sharing: Your account information is never shared with third parties for marketing purposes.
  • Minimal Collection: We only collect what's absolutely necessary to provide our service.

This privacy-first approach is a fundamental part of our service and not something you need to configure.

3. Account Data Controls

We provide you with control over your account information:

3.1 Account Management

Through your account settings, you can:

  • Update your name and contact information.
  • Change your password.
  • Delete your account completely.

3.2 Communication Preferences

You can control how we communicate with you:

  • Choose whether to receive service updates and notifications.
  • Opt out of non-essential communications at any time.

Your Privacy by Design: Our platform is architected so that your interaction data (prompts, uploads, and AI responses) is processed in a way that we cannot access it. This means there's no need to "opt out" of data collection for these items - we simply don't collect them in the first place.

4. Data Retention and Deletion

We maintain a simple and transparent approach to data retention:

4.1 Retention Periods

  • Account Information: Retained only for the duration of your account and deleted within 30 days after account closure.
  • Error Logs: Retained for 30 days for security and troubleshooting purposes, then permanently deleted.
  • Analytics Data: Anonymized after collection and retained in aggregate form only.

4.2 Account Deletion

You can delete your account through the following methods:

  • Use the "Delete Account" option in your account settings.
  • Contact us at me@nepomuk.tech to request account deletion.

When you delete your account, we permanently remove your name and email from our systems within 30 days. Since we don't store your interaction data (prompts, uploads, or AI outputs), there's nothing else to delete.

5. Data Security Measures

We implement comprehensive security measures to protect your limited personal information:

5.1 Technical Safeguards

  • Encryption: All data is encrypted during transmission using TLS protocols.
  • Secure Authentication: Industry-standard password hashing and secure authentication processes.
  • Access Controls: Strict access limitations for any system that contains user information.

5.2 Organizational Safeguards

  • Staff Training: Regular privacy and security training for all personnel.
  • Access Monitoring: Logging and monitoring of any access to systems containing user data.
  • Privacy By Design: Building privacy protection into our services from the ground up.

Zero Knowledge Architecture: Our platform is designed so that your AI interactions remain private. We utilize a technical architecture that prevents us from accessing the content you create or receive through our service.

6. Third-Party Considerations

We maintain strict limitations on sharing your minimal personal information:

6.1 Limited Service Providers

We use a minimal number of service providers who may have access to your basic account information:

  • Authentication Provider: For secure account access and management.
  • Email Service: To send account-related notifications.

All service providers are subject to strict data protection agreements and are prohibited from using your information for any other purpose.

6.2 No Data Sales or Marketing

We do not:

  • Sell your personal information to third parties.
  • Share your data for advertising or marketing purposes.
  • Allow third parties to access your account information except as strictly necessary to provide our service.

6.3 Legal Requirements

We may disclose your basic account information when required by law, such as in response to a valid court order. Since we don't have access to your AI interactions, we cannot disclose that information even if legally requested.

7. Updates to This Policy

We may update this Data Usage Policy from time to time. When we make changes, we will:

  • Post a notice on our platform.
  • Update the "Last Updated" date at the top of this policy.
  • Send an email notification about significant changes.

Your continued use of our services after policy changes constitutes acceptance of the updated policy.

Important Note: If we ever change our fundamental approach to data collection (such as beginning to store prompt data or AI outputs), we would provide clear notice and seek your explicit consent before implementing such changes.

8. Contact Us

If you have questions or concerns about our data usage practices, please contact us at:

NeSoft
Nepomuk Crhonek
Bolleystrasse 9
8006 Zurich, Switzerland
Email: me@nepomuk.tech
Phone: +41 78 223 87 60